This policy explains how subscriptions, cancellations and refunds work for Astro 24 - Astrology AI (the "App").
1. Subscription and Free Trial
- Premium is a monthly subscription billed through UPI AutoPay, processed by Razorpay (or Paytm, where enabled).
- Premium may begin with a 1-day free trial. To start it you approve an AutoPay mandate; a ₹1 verification charge is refunded to your account, usually instantly.
- If you don't cancel during the trial, the first monthly charge is taken when the trial ends, at the price shown in the App at checkout. It then renews every month until you cancel.
2. How to Cancel
- Open the App and go to Settings → Manage Subscription → Cancel subscription, or
- Revoke the AutoPay mandate in your UPI app (Google Pay, PhonePe, Paytm, BHIM etc.) or your bank's app.
Cancelling stops all future renewals. You keep Premium until the end of the period you've already paid for (or the end of the trial). Uninstalling the App does not cancel your subscription.
3. Refunds
- Trial: cancel any time during the trial and you will not be charged for Premium.
- Renewals: because messages can be used as soon as a period starts, monthly charges are generally non-refundable, and we do not refund partly used periods.
- We will refund if you were charged twice for the same period, charged after you had cancelled, or charged because of a technical error on our side. Contact us within 7 days of the charge.
- Approved refunds are sent to your original payment method, usually within 5–7 working days, depending on your bank.
4. Price Changes
If the subscription price changes, we will tell you in advance, and the new price will apply only from your next renewal. You can cancel before then.
5. Deleting Your Account
Deleting your account cancels your subscription and stops all future renewals. Any remaining paid time ends with the account and is not refunded.
6. Contact
For billing questions or a refund request, contact us through Settings → Chat with us in the App. Please include the email address you signed in with and the date and amount of the charge.